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Terms and Conditions


These terms & conditions set out the basis on which you can visit and use our website. Please read them carefully as they contain important information.

Acceptance of Your Order

Your order on our website constitutes an offer to us to purchase the goods and or services in your basket for personal usage and we will do our utmost to fulfil this order to the service levels you expect.

We reserve the right not to accept your order for any reason whatsoever including, but not limited to, payment problems, product availability and product price or description error.

Conformity of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Stock Availability

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock but we will advise a realistic delivery date and keep you updated along the way.


We have a range of delivery options and timescales, and charges will vary dependent on the type of product or service ordered. Full details can be found under Delivery and Returns.

Next Day Service does not always imply that you will receive your goods the following day. Occasionally there may be delays that are not under our control due to the roads or time of year. If your item is out of stock and cannot be dispatched, we will contact you and make you aware of the delay as soon as possible. We are unable to offer refunds for goods already dispatched for next day service but not received the following day.

We will always endeavour to dispatch orders the day they are received.

Your Right to Cancel

You have a right to cancel your order under the Distance Selling Regulations Act. You must inform us in writing within seven days of receipt. You will need to return the item to us. Parcels returned by post are returned at your own cost.

Retention of Title

Goods remain under the ownership of PERCY GROUP (NORTH WEST) LTD until they are paid for in full.

Payment Terms

PERCY GROUP (NORTH WEST) LTD payment terms are 30 days net for account holders.

Electronic Communications

When you visit PERCY GROUP (NORTH WEST) LTD or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Your Account

If you use this website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password and that no unauthorised persons have access to them. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We shall not be liable to any person for any loss or damage which may arise as a result of your failure to keep your password and account protected.

PERCY GROUP (NORTH WEST) LTD does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use PERCY GROUP (NORTH WEST) LTD 's site only with involvement of a parent or guardian.

PERCY GROUP (NORTH WEST) LTD and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Privacy Policy

PERCY GROUP (NORTH WEST) LTD utilise the latest in Secure Server Technology to ensure that all personal and transactional information is protected to the highest standards. We never make your personal details available to other companies for marketing purposes.

Cookie Information

Cookies are small bits of text used by a browser to store information on your computer’s hard drive. Each cookie can only be read by the web server that originally issued it. Cookies cannot profile your system or collect information from your hard drive. Most Online retailers use cookies.

PERCY GROUP (NORTH WEST) LTD uses Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

We use cookies to ensure that we give you the best experience on our website. Cookies help recognise you each time you visit us and mean our team can understand which parts of the site you find most interesting. You can disable cookies in your browser at any time but please be aware that parts of the site will not function correctly if you do so.


All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of PERCY GROUP (NORTH WEST) LTD or its content suppliers and protected by United Kingdom and international copyright laws.

The compilation of all content on this site is the exclusive property of PERCY GROUP (NORTH WEST) LTD and protected by U.K. and international copyright laws. All software used on this site is the property of PERCY GROUP (NORTH WEST) LTD or its software suppliers and protected by United Kingdom and international copyright laws (Excluding open-source components).


PERCY GROUP (NORTH WEST) LTD, SAFEHAUS, COMPACT PRO and other PERCY GROUP (NORTH WEST) LTD graphics, logos, page headers, button icons, scripts, and service names are trademarks of PERCY GROUP (NORTH WEST) LTD.

PERCY GROUP (NORTH WEST) LTD’s trademarks may not be used in connection with any product or service that is not PERCY GROUP (NORTH WEST) LTD’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PERCY GROUP (NORTH WEST) LTD. All other trademarks not owned by PERCY GROUP (NORTH WEST) LTD that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PERCY GROUP (NORTH WEST) LTD.

Law, Jurisdiction and Language

This website, any content contained herein and any usage of this website are governed by and construed in accordance with English Law. In the event of any dispute being referred to the Court and which arises between the Company and the Buyer the dispute is to be referred to the Courts (including High Court and County Court) in Nottingham England.

Dispute Resolution Policy

Available on Request

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